Refund and Returns Policy for LacedCiteino
Effective Date: January 8, 2025
At LacedCiteino, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not fully satisfied with your order, we offer a clear and fair refund and returns policy to make your shopping experience as seamless as possible.
1. Returns
If you are not happy with your purchase, we accept returns within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- Condition: The product must be in its original condition, unused, and in the same packaging.
- Proof of Purchase: You must provide a receipt or order confirmation email as proof of purchase.
- Exclusions: Some items are not eligible for return. These include but are not limited to:
- Gift cards
- Custom or personalized items
- Opened audio equipment or musical instruments that cannot be resold in their original condition
2. How to Return an Item
To return an item, please follow these steps:
Contact Us:
Reach out to our customer service team at info@lacedciteino.com or call us at (812) 866-3359 to initiate the return process. Provide your order number and a description of the item you wish to return.Return Authorization:
Once we receive your request, we will provide you with return instructions, including the return address and any further instructions.Return Shipping:
You are responsible for the return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return.Inspection:
Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility requirements. If the item is returned in its original, unused condition, we will proceed with your refund or exchange.
3. Refunds
After your returned item has been received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used at the time of purchase.
Refund Processing Time:
Refunds typically take 5-10 business days to process, depending on your payment provider.Shipping Costs:
Original shipping charges are non-refundable, except in cases where the product is defective or we sent the wrong item.
4. Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the same procedure as the return process. Once we receive the returned item, we will ship the new item to you. Please note that you will be responsible for the shipping costs for exchanges.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@lacedciteino.com or call (812) 866-3359. We will guide you through the return or replacement process and provide you with a return label at no cost to you.
- Proof of Damage:
We may require photographs of the damaged or defective product to process the return or exchange.
6. Non-Returnable Items
Unfortunately, we cannot accept returns on the following items:
- Gift Cards
- Open or used consumable items (e.g., strings, picks, drumsticks)
- Custom or personalized products
- Audio equipment (if opened and used)
7. Contact Us
If you have any questions about our return or refund policy or if you would like to initiate a return or exchange, please contact our customer service team:
- Email: info@lacedciteino.com
- Phone: (812) 866-3359
- Mailing Address:
LacedCiteino
910 S Goldenrod Ln
Hanover, Indiana 47243
United States
Note: This Refund and Returns Policy is subject to change. Any changes will be posted on this page, and the “Effective Date” at the top of this page will be updated accordingly.