Shipping Policy for LacedCiteino

Effective Date: January 8, 2025

At LacedCiteino, we strive to provide our customers with fast, reliable, and affordable shipping options. This Shipping Policy outlines the terms and conditions for shipping products ordered from our website. By purchasing from us, you agree to the terms described below.

1. Shipping Methods and Delivery Times

We offer various shipping methods to meet the needs of our customers. Delivery times may vary depending on the shipping destination and the method chosen.

      • Domestic Shipping (within the United States):
        We offer standard, expedited, and priority shipping options. Delivery times range from 3 to 7 business days for standard shipping, depending on your location.

      • International Shipping:
        We offer international shipping to select countries. Delivery times for international orders may range from 7 to 21 business days depending on your country and the shipping method selected.

2. Shipping Rates

Shipping costs are calculated based on the following factors:

      • Destination: The shipping cost varies depending on your shipping address and the country you are located in.
      • Weight and Size: Heavier or larger items may incur higher shipping costs.
      • Shipping Method: Different shipping methods (Standard, Expedited, Priority) come with varying costs.

You can view the shipping rates during checkout, based on your delivery address and chosen shipping method.

3. Order Processing

      • Order Handling Time:
        We process and ship orders within 1 to 2 business days of receiving them, excluding weekends and holidays. Orders placed on weekends or holidays will be processed the next business day.

      • Order Confirmation:
        Once your order is successfully placed, you will receive an order confirmation email with a summary of your items. This is not a shipping confirmation, as your order will first go through processing.

      • Tracking Information:
        Once your order has been shipped, we will send you an email with tracking information. You can track your order directly through the carrier’s website. Please allow 24-48 hours for the tracking information to update.

4. Shipping to P.O. Boxes and APO/FPO Addresses

We do accept orders shipped to P.O. boxes, APO, and FPO addresses. However, shipping options for these addresses may be limited and shipping times may be longer than usual. Please check the available shipping methods during checkout.

5. International Shipping

We ship internationally to select countries. International customers are responsible for any additional fees that may apply upon delivery, including:

      • Customs duties
      • Taxes
      • Import fees

These charges are determined by the destination country and are not included in the price of the products or shipping costs at checkout. We encourage customers to check with their local customs office for details on any additional fees that may be incurred.

6. Shipping Restrictions

      • Address Accuracy:
        Please ensure that the shipping address you provide is accurate. LacedCiteino is not responsible for delays, lost items, or additional shipping costs resulting from incorrect or incomplete address information.

      • Undeliverable Items:
        If an item is undeliverable due to an incorrect address or failure to claim an international shipment, it will be returned to us. In such cases, we will contact you to arrange a reshipment at your expense or issue a refund (excluding shipping costs).

7. Damaged or Lost Items

      • Damaged Items:
        If your order arrives damaged, please contact our customer support team immediately. We may request photos of the damaged items to process your claim. We will assist you in filing a claim with the carrier and will send you a replacement or process a refund.

      • Lost Packages:
        In rare cases where a package is lost in transit, we will work with the carrier to resolve the issue. Please contact us within 7 days of the expected delivery date if your package has not arrived.

8. Return Shipping

If you need to return an item, please refer to our Refund and Returns Policy for instructions on how to return items to us. You are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.

9. Shipping Restrictions

      • Certain products (such as oversized items, fragile goods, etc.) may have specific shipping requirements, and in some cases, shipping may not be available to certain regions. If there are any restrictions, they will be indicated at checkout.

10. Contact Us

If you have any questions about our shipping policy, need assistance with an order, or require special shipping arrangements, please contact our customer support team:

      • Email: info@lacedciteino.com
      • Phone: (812) 866-3359
      • Mailing Address:
        LacedCiteino
        910 S Goldenrod Ln
        Hanover, Indiana 47243
        United States

Note: This shipping policy is subject to change without prior notice. Please review it periodically to stay updated on any changes or updates.